PRIVACY POLICY
Last updated: 26/02/2025
1. INTRODUCTION
At Live Now Technology S.L.U., we are committed to ensuring the protection of personal data and respecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.
We process your data in compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Spanish Law 3/2018 on Data Protection and Digital Rights (LOPDGDD).
By using our website (https://livenowtech.com), you consent to the practices described in this policy.
2. DATA CONTROLLER
The Data Controller responsible for processing your personal data is:
- Company Name: Live Now Technology S.L.U.
- Registered Address: Carretera de Chile 35, Las Palmas de Gran Canaria, Spain
- CIF: [CIF de la empresa]
- Contact Email: privacy@livenowtech.com
3. DATA WE COLLECT
We collect the following categories of personal data:
A. Data Provided Directly by Users
- Contact Information: Name, email, phone number.
- Payment Information: If you purchase a service, we may collect payment details.
- Communications: Messages sent via our contact form or email.
B. Data Collected Automatically
- Technical Data: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent, navigation patterns.
- Cookies and Tracking Data: See our Cookies Policy.
C. Data from Third-Party Sources
We may receive personal data from third-party services, such as Google Analytics, social media platforms, or payment providers, in compliance with applicable laws.
4. LEGAL BASIS FOR PROCESSING
We only process your data when we have a legal basis under GDPR, which may include:
| Legal Basis | Purpose |
|---|---|
| Consent (Art. 6.1.a GDPR) | When you accept cookies or subscribe to newsletters. |
| Contract Execution (Art. 6.1.b GDPR) | When we process your data to provide a requested service. |
| Legal Obligation (Art. 6.1.c GDPR) | Compliance with tax or legal reporting duties. |
| Legitimate Interest (Art. 6.1.f GDPR) | Website security, fraud prevention, business analytics. |
5. PURPOSES OF DATA PROCESSING
We process your data for the following purposes:
- To provide and manage our services.
- To process payments and invoices.
- To respond to inquiries and customer support requests.
- To improve our website and services.
- To comply with legal obligations.
- To send marketing communications (only with your consent).
6. DATA RETENTION PERIOD
We retain your personal data only for the time strictly necessary to fulfill the purposes for which it was collected, in accordance with the following retention periods:
| Data Type | Retention Period | Legal Justification |
|---|---|---|
| Contact Form Data | 12 months | Legitimate interest |
| Client Account Data | Duration of the contract + 6 years | Legal obligation (tax & accounting) |
| Marketing Data | Until withdrawal of consent | Consent-based processing |
| Website Analytics Data | 14 months | Google Analytics default settings |
Once the retention period expires, your data will be securely deleted or anonymized.
7. DATA SHARING & INTERNATIONAL TRANSFERS
We do not sell your personal data. However, we may share data with:
- Service providers (hosting, payment processors, analytics).
- Legal authorities, when required by law.
- Third parties outside the EU, only if adequate safeguards exist (e.g., Standard Contractual Clauses).
8. DATA SUBJECT RIGHTS
Under GDPR and Spanish law, you have the following rights:
| Right | Description |
|---|---|
| Access (Art. 15 GDPR) | Request a copy of your personal data. |
| Rectification (Art. 16 GDPR) | Request correction of incorrect data. |
| Erasure (Right to be Forgotten) (Art. 17 GDPR) | Request deletion of your personal data. |
| Restriction (Art. 18 GDPR) | Request to limit processing under certain conditions. |
| Data Portability (Art. 20 GDPR) | Request data transfer to another service provider. |
| Objection (Art. 21 GDPR) | Object to processing based on legitimate interest. |
| Withdraw Consent (Art. 7 GDPR) | Withdraw previously given consent. |
How to exercise your rights:
You can contact us at privacy@livenowtech.com and we will respond within one month, as required by GDPR.
If you are not satisfied with our response, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD):
- Website: https://www.aepd.es
- Phone: +34 901 100 099
9. SECURITY MEASURES
Live Now Technology maintains a Record of Processing Activities in accordance with Article 30 of the GDPR, available for review by the competent authorities upon request.
We apply appropriate security measures to protect your data, including:
- Encryption of sensitive data.
- Access control & authentication policies.
- Regular security audits.
- Compliance with ISO 27001 security standards.
Despite our efforts, no system is 100% secure. If we detect a data breach, we will notify the AEPD and affected users within 72 hours, as required by GDPR.
10. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy. Any changes will be published on this page with the new date of entry into force.
We recommend reviewing this policy periodically.
Last update: 26/02/2025
11. CONTACT INFORMATION
If you have any questions about this Privacy Policy, you can contact us:
📧 Email: privacy@livenowtech.com
🏢 Address: Carretera de Chile 35, Las Palmas de Gran Canaria, Spain